Privacy Policy

PRIVACY POLICY

Community Management Services, Inc. (CMS) is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect your personal information.

CMS’s Commitment to Security

CMS encrypts billing information wherever the CMS or its banking vendor, Association Capital Bank, requests it online. Personal information is accessible only by staff designated to handle complaints or requests. All CMS agents and contractors with access to personal information are also bound to adhere to this policy as part of their contract with CMS.

Personal Information that CMS May Collect

CMS will never ask you for your banking or billing information over the phone, by writing or by email. CMS collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, billing information, and complaint and inquiry information. CMS may also collect employment information and emergency contact information for use in the event of a natural disaster or other calamity, which causes damage to real estate that CMS manages on behalf of the Association. CMS does not knowingly collect or maintain any personal information from children under the age of 13. In addition, no part of our site is designed with the purpose of attracting any person under age 13.

How CMS May Use Personal Information Collected

CMS will use your personal information for the purpose for which it was submitted such as to reply to inquiries, handle your complaints and process billing and service requests related to the management of the Association and other related activities. CMS uses the information collected primarily to notify you of meetings that you as a member of your Association are required to be notified of, or you may have an interest in.

How Your Information May Be Shared

In order to process our collection and sales transfer files and the work we have been retained by the Association to complete, we may share any information collected with attorneys, collection agencies, courts, realtors or title companies in order to facilitate such legal collection efforts. From our website or your Community website, you may be asked if you would like to receive discounted service offers from your community website sponsors, vendor or service suppliers, if you do so, your name, address and contact information may be distributed in relationship to that offer. CMS will never provide these third parties with your direct contact information, and does not have control of information distributed by these third parties if you were to provide your information to them directly. At any time you can add or remove your name from your community mailing list for such items and emails from the website by contacting us at WEBINFO@communityms.net.

Homeowner or service provider inquiries may be forwarded by email, and Homeowners should recognize this method of transmission may not be secure. CMS may also share your personal information with the Community Association Institute or National or local Realtors Association to research industry marketplace practices. Just as in any research we may conduct, at no time will result in the reporting or publication of any personal information. CMS never sells or rents personal information.

However, CMS will release personal information under the following circumstances:

•Where release is required by law (for example, a subpoena) or regulation, or is requested by an agency for governmental investigative purposes or governmental proceedings;

•Where CMS records indicate a homeowner may be engaged in illegal activity that a governmental agency should be made aware of;

•To appropriate persons, where your communication suggests possible harm to others.

Help Us Keep Your Personal Information Accurate

If you would like to review any personal information we have on file, or if your personal information changes, please email us with the new information or request to your review by contacting WEBINFO@communityms.net Let us also know the Community or CMS program that led to your submission of personal information so we may efficiently locate your information.

Computer Tracking and Cookies

Our web site is not set up to track, collect or distribute personal information not entered by its visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information. 

A “Cookie” is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. CMS uses non-identifying “Cookies” to provide easier site navigation and access to forms. You can still use CMS site if your browser is set to reject cookies. Our “Cookies” do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.

Questions or Concerns?

If you have a complaint about CMS’s compliance with this privacy policy, you may contact us at WEBINFO@CommunityMS.net

Revised April 1, 2015

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